Bilberry sends automated emails with (somewhat) customisable elements whenever a pre-determined action is being done by the system. Some emails always send by default, while others can be toggled on or off.
📧 Update Email Settings
How to update your automated email settings:
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In the left main menu, navigate to Settings → Mail settings.
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Each tab represents an automated email. Select the email by clicking on the tab you would like to update and make the necessary updates to your email(s).
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Click Save / Update as you go.
The automated dispatch of the emails cannot be stopped.
Each email includes both standard content that cannot be changed. Review the examples below to have a look on how the email displays, and to identify default and editable content.
📨 Email Overview
Online Booking Confirmation
This email is sent to your customer after they have made a booking and completed their payment.
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Welcome Text: Appears at the top of your email in bold. In this example: Thank you for your booking and welcome.
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Footer Text: This is placed at the end of the email before your signature. In this example: If you have any questions or need to make changes to your booking, give us a call!
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Send Invoice
This email is sent to the customer when they need to complete their purchase in order to confirm their booking.
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Welcome Text: Appears at the top of your email in bold. In this example: Thank you for your reservation.
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Footer Text: This is placed at the end of the email before your signature. In this example: If you have any questions or need to make changes to your booking, give us a call!
Credit Note
The email sent to a customer when you have issued a refund.
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Welcome Text: Appears at the top of your email in bold. In this example: We have credited your booking!
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Footer Text: This is placed at the end of the email before your signature. In this example: If you have any questions, give us a call!
Welcome Emails
These are optional emails sent to your customers before their scheduled booking. You can set a time period to how far in advance of the activity the email should be delivered.
You can customise the message above the View your nooking-button: We look forward to welcoming you on your booked tour. Please remember to arrive 30 minutes before departure.
Departure Emails
These are optional emails sent to your customers after their scheduled booking has taken place. You can set a time period of how long after the activity these emails are sent.
You can customise the message: Thank you for joining us! If you enjoyed your time with us, please review us at Trip Advisor.
Booking Alerts
This is an optional internal email that is sent to yourself as a reminder when a customer makes a booking and completes their payment. You can select which users in your account should receive these notifications, and turn off this completely in the specific product settings.
Leads
This is an optional internal email that is sent when a lead sends a booking request. You can select which users in your account should receive these notifications.
Payment Reminders
You can enable this email to send payment reminders to your customers. You can set a time period of how far in advance the email should be delivered.