Bilberry uses email to send information to guides and customers, but you can also enable SMS to reach your customers faster. This guide explains how to activate the SMS feature using a Twilio account.
Set up the Connection
Please note that a paid subscription to Twilio is required to proceed with the SMS function.
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Create a Twilio account through their website.
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Update the account name to be your own company name: Navigate to Account → General settings → Account name.
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Upgrade your Twilio subscription to a paid subscription as required.
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Invite support@bilberry.no as a developer or admin user: Navigate to Account → Manage Users → Invite user.
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Contact our Support Team through the Support Center. In your inquiry, please give information about wanting to do the Twilio integration and provide the info listed under (found inside your Twilio account):
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Account SID
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Auth Token
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Twilio Phone Number
After you have contacted support and provided the information mentioned above, our support agent will take this further to our developers for them to set up the technical part of the integration.
Once your Twilio account is upgraded, you can also assign a sender name to it (e.g. your company name) instead of the phone number appearing as the sender. Just let us know what you would like it to say (max characters apply, so a shorter version may be needed).
Please stay in contact with the support agent until they tell you the integration is fully active and ready to use.
Please note that this setup enables one-way communication only — from your company to your customers. Customers cannot reply to the SMS sent out.
A couple of things worth flagging:
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Make sure all customer phone numbers in your Bilberry include the country code (with "+" in front of it) — SMS will fail without it.
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Billing for SMS goes directly through your Twilio account, not via Bilberry.